100% Customers Satisfaction Guarantee

Posted by admin on Jun 14, 2011 in Zacoo Guide | 2 comments

We take great pride in the quality and reliability of our products. That’s why we offer a 30-day 100% customers satisfaction guarantee on all items you purchase at Zacoo. If you are unhappy with your purchase for any reason, return it for a refund, an exchange, or credit of the full product cost within 30 days of the date of purchase. We promise to do everything we can to make things right.

Full Refund – Return any item for a full refund – a money-back guarantee.

Unconditional Replacement - If for any reason you have received any product that is incorrect or defective, you must contact us immediately so we can send you a replacement. We gladly pay for the re-shipping cost of replacement merchandise.

100% Exchange – if you prefer to exchange your item for another product, please feel free to contact us to arrange for the exchange.

We stand behind all of the services we offer with the 100% satisfaction guarantee. We are happy to give you a cheerful, no restocking fee, no advance notice, no questions asked, no if’s and but’s, 100% refunds.

Please note: All returns must be accompanied by a copy of the original invoice. All returned merchandise must be sent back in its original container/bag, in a completely unaltered state.
When returning items for exchange in the same category of products, you will receive the same quantity discount as your original order. All other items will be calculated as a new order.

2 Comments

Jan08

Luke Burckhard

Hi. I just needed to firmly make a quick observation and also let you recognize that in fact I’ve been focusing on your particular website for quite some time. Keep up the very extraordinary efforts and I’m going to be looking back yet again in a little while.

Reply
- Feb03
  
  admin
  
  Hi,
  Thanks for your encouragement and support on us. We will do better in the future with our customer’s support
  
  Reply