Are you curious about how do your purchase orders go through at Zacoo?

Posted by admin on Jun 23, 2011 in Zacoo Team | 1 comment

After an order is placed on Zacoo by you, the order is streamlined into our system that checks and double-checks quality, from the sourcing to the delivery. Zacoo.com always cares about any item you ordered whether went through to arrive safely at your doorstep.Now,follow me to discover how did your purchase orders go through?

Firstly, let me show you Zacoo’s warehouse

In 2010, Zacoo sets his own warehouse in Zhejiang Province, taking the advantages of sourcing the right product from the vast variety of products market. The warehouse takes up 300 square meters and can hold 100 thousands types of beads and beads supplies.

While you’re sitting in the comfort of your own office or home to browsing on Zacoo’s huge range of products, our product sourcing specialists already busy selecting the best products from professional manufactures with good reputation and reliability to ensure you get the right products, at the right price, and at the right time, all with you, the customer, in mind.

Zacoo is also plugged into the market news wires for hot new lines, the latest designs, and the best quality and fashion products.

Testing Your Products

Before the products being stored in Zacoo’s warehouse, an exhaustive Q.C. procedure are going to be placed on all products, though our suppliers are all trusted manufacturers of quality items.

Strictly following the products documentation, our stock keeper is busy with verifying and checking the   total  number and specifications of products sold in Zacoo.com items by items including product’s material, color,    shape etc.. If the items are all accord with product documentation, they will write the product’s code and  required subpackage quantity on the outside of the package. Otherwise, our products sourcing specialists will  negotiate with manufactures to return for the right products.

Our subpackage staffs distribute the big package into small package and meanwhile picked out any defective items.

Seal storing and Labeling:Recheck each subpackage  to make sure the right quantity and weight and then label  product code, retail quantity in each subpackage. Until then the products will go on the shelf.

Processing your Order

When you “Place an Order,” our service specialists are at spring into action and immediately begin processing your order. They carefully examined your order details and mailed the verified order information to products sorter in Zacoo warehouse. Meanwhile, an email confirmation of your order will have already arrived in your inbox.

Our skillful product sorter will quickly select your products from our shelves.

Our team member do a thorough check to match order slips correctly with the original online purchase      confirmation, then enter and print the order details including order number, product code, subpackage    quantity etc..

Another team members review the product pulled from the shelf to make sure it checks out with the product    listed. Meanwhile give your product another inspection, inside and out, following strict protocols and  requirements.

Packing Your Products

Zacoo’s packaging and delivery team runs like clockwork. Items are always carefully inspected for any manufacturing and design defects before they’re shipped off to ensure that the item you fell in love with online is the item you receive from our courier.

Zacoo’s packaging team member is packaging the order, doubling-up (and often more) on the bubble wrap and   tape. Next, it’s out the door in safe hands with our trusted and verified couriers.

Tracking Your Products

Once your product leaves our doors, we keep on tracking it until it reaches yours. Zacoo’s customer service team is always working behind the scenes to address your every need and query. We track your shipments real-time, and are available at your convenience to answer any questions, whether by email, live chat, or over the phone. No matter the issue, we’re always here to serve you.