Dear Our Dignity Customers:
Recently we received our customers’ compliance and feedback respect to our negative customer service, the longtime delaying of orders and wrong items sending etc..
Here we sincerely express our apology for any embarrassment we brought to you. And with this apology letter, we want to clarify all the misunderstandings and any guesses towards our company.
Zacoo is a honesty company and it puts great effort to provide as many as products in good quality and competitive price as well as reliable and warm customer service. If we disappoint you ,that’s because our company is still young and we are not perfect. In the process of grown into a more stronger company, we are still experiencing something new. So we need your support and tolerance badly especially during the tough time.
We really appreciate the chance that we can explain for any embarrassments and we look forward to having a good communication with our customers.
As November and December is the holiday season and also a hot season for online purchasing.Therefore it may need more days for goods to arrive to you. We can only help you to choose a reliable international postal service company but still there are lots things out of our control. We needs your patience and understanding.
In addition, we recently are relocating our warehouse from south of China to Beijing, in the north and center of China for the sake of having the most efficient international logistical service and an overall control from the process of products sourcing, checking, dispatching and management. It’s really a huge and trivial work and every member in our company has been worked till late night those days.On the one hand, they have to spare their time to do affairs of the new warehouse, on the other hand, they still tried their best to do the routine work to solve the customers various requirement as many as possible.
As the new warehouse has come to an end, everything returns to normal. We will take this lesson and promise to solve all the dissatisfaction in short time.
Have business with Zacoo and we will never let you down !
Have a happy and prosperous year 2012.