How To Use Coupons

Posted by admin on May 8, 2012 in Zacoo Guide | 0 comments

Coupon is a ticket or document that can be exchanged for a financial discount or rebate when purchasing a product. Zacoo will send coupons for our customs in a irregularly time as a part of sales promotions through mails, magazines, newspapers, or the Internet. Any person who registered in our store or signed for newsletters will receive the coupons.

Here are the pictures showing the procesures about using coupon codes when placing orders.

1. After shopping, go to shopping cart and enter your coupon code in the text area.

2. Coupon code was applied and the system will automatically caculate your cost.

3. Then you can check out your order.

Welcome to Zacoo’s New Wholesale Membership Club

Posted by admin on Apr 12, 2012 in Zacoo Guide | 0 comments

Hello,

We get big promotion and money saving offer now – New wholesale membership Club. It’s also our new wholesale policy.Now follow me to know more about it.

We lunched New Wholesale Membership Club to reward customers from Zacoo websites as well as associated eBay stores.

This membership divided into two kinds of customer grade, general members and wholesale members which are differed based on accumulated past purchase volume.

Please note that, for eBay customers and Zacoo website customer, the date when we begin to accumulate your orders are also different.

Zacoo’s order volume accumulation is from July 7, 2008.

For orders of eBay stores, order volume accumulation is from Mar. 1, 2012.

Visitors and registered customers that don’t meet the requirements of Wholesale Membership can become our General Membership.

Wholesale Membership has three grades of VIP, SVIP and Partner respectively.

Below chart shows the relationship of accumulated past purchase volume and membership grade respectively.

If you meet the requirements of any membership grade, you will be automatically upgrade and receive email notification of membership grade. Or you can send email to sales@zacoo.com and tell our customer specialist to upgrade your membership if you don’t receive the automatic email.

Please make sure that, you can’t see your exclusive wholesale price until you login your account.

For eBay customers, when successfully upgrading your membership, our customer will create an account using your eBay email address on Zacoo website. The only things you need to do are login your new account and change a new password.

Different membership will enjoy different privileges as shown in the below chart.

Interesting in our new wholesale membership system, then come and see detailed principles here:

http://www.zacoo.com/new-wholesale-membership-policy

Zacoo Released New Shipping Policy to Save Your Shipping Cost

Posted by admin on Mar 15, 2012 in Zacoo Guide | 0 comments

It has been long time since Zacoo team workers making all preparations for this Brand-new Free Shipping Policy. This policy will satisfy our customers with different purchasing ability, either a retailer or a wholesaler or even jewelry making fans like you and me.

For simple jewelry makers fans with orders less than $200 and total weight below 2 kilogram, free regular Hong Kong/ Singapore air mail post shipping might be the best choice for you.

Free Hong Kong or Singapore air mail post would is a trustful and experienced carriers with the rate of loss parcel is only 0.5%. But the shipping time is a little bit longer, properly 15-30 working days without tracking number currently. Moreover, for customers within this scope, if you want a fast delivery, you can also pay the maximum of 14.99 for a nominal fee for expedited shipping upgrade.

If you are small retailer or big wholesaler with orders more than $200, you will spend no money on shipping as we will upgrade free expedited shipping for you and choose the best carrier such as UPS, DHL, EMS, YW express etc..

To say it specifically, for shipping destination of United States, Germany, United Kingdom, France, Netherland, Spain, Italy, Belgium, Switzerland, we will select UPS expedited shipping for a fast delivery of 5 to 7 working days.

For other countries excluding the above nice countries, customers with purchasing order volume over $200(excluded $200) can enjoy free EMS or YW express. If your order volume is more than $1000 (excluded $1000), you can enjoy the super fast DHL expedited shipping which needs 5 to 7 working days or even less.

Have I aroused your attention to see detailed information on new shipping policy? It’s the way to keep your wallet fat? Why not!

Follow Zacoo On Pinterest

Posted by admin on Mar 5, 2012 in Zacoo Guide | 0 comments

Hi,
Zacoo opens an account on Pinterest.com. It has lots of advantages if you are a follower of us.Let me explain it in details.

Firstly,As we will release our new arrivals for each month the first time, even earlier than our Zacoo.com website. So you can be the first one to know the latest products and plan ahead of others.

Secondly,followers can enjoy free jewelry designs or ideas regards to necklaces, bracelet, rings and other funny stuffs. All are free and clear picture illustrations where you can repin on your own board or put your ‘TO-do-list’ for better crafts plans.

Besides, the best selling and the most popular products would also be displayed with a clear pictures.

So just repin whatever you like in Zacoo’s Pinterest page. We will post more surprising items and promotions exclusive for you.

Breaking News for 2012 : New Free Expedited Shipping Policy

Posted by admin on Feb 7, 2012 in Zacoo Guide | 0 comments

Good News!!!

We push out New Shipping Policy 2012 to reward our customer for the longtime support on our work.

Compared with the former free shipping policy of worldwide air mail post on any order which takes 15-20 working days to the destination, the temptation and great benefit for this new free expedited shipping policy seems irresistible and unbelievable.

Now if your order totals above $300, you can enjoy free EMS,YW and UPS only taking 3-7 business days for goods arriving to you.

For orders over $500, we offer DHL, TNT, C express only taking 2-4 business days.

With this new policy, you can enjoy the fastest delivery with $ 0 cost. Unbelievable? Then see the details and be the first to experience it!!

Zacoo Guide: Payment Policy At Zacoo

Posted by admin on Jul 19, 2011 in Zacoo Guide | 0 comments

In this week’s Zacoo Guide, we will introduce the Payment Policy. Zacoo.com makes paying for your orders easy by providing multiple payment solutions. You will find that international trade is as easy as your local store shopping if you complete your first transaction with us.

Below is a guide to the different payment methods supported by us, so you can choose the most appropriate payment method for you.

Pay with PayPal

PayPal is a safer, easier way to pay. You can use your credit card or bank account without exposing your financial information. You can link your credit card or bank account to your PayPal account so you don’t have to enter your card number or address when you shop on Zacoo. Just log in to PayPal and quickly check out in a few clicks. In addition, PayPal accepts payments in multiple currencies.

Advantage of PayPal

1. Payment is traceable. You can trace the status of your payment using your PayPal account.

2. Payment does not require you to use your credit card online (you can transfer directly from your bank account). If you do use your credit card through PayPal, zacoo.com and other users cannot see your credit card information, therefore minimizing the risk of unauthorized use.

3. PayPal offers PayPal Buyer Protection on qualifying items – up to $1,000 in free coverage. Additional limited protection is offered through PayPal’s Money Back Guarantee.

Pay with PayPal Express Checkout

Express Checkout is PayPal’s premier checkout solution, which streamlines the checkout process for buyers and keeps them on the merchant’s site after making a purchase.

Advantage of PayPal Express Checkout

You can shopping without account by PayPal Express Checkout. Express Checkout allows you to complete transactions in very few steps. It lets you use shipping and billing information stored securely at PayPal to check out, so they don’t have to re-enter it on your site.

Pay with Bank Wire Transfer

It is the best choice for larger orders. it’s fast and safe and it only takes two or three working days for the transfer. Please check with your bank to find if you have to add any additional third-party bank fees before transfer.

We have bank account both in China and United Kingdom, please select our UK bank for UK customer ONLY and select our China bank for the other Countries. As for the detailed bank account information, please refer to Payment Policy at Zacoo.

Pay with Western Union money transfer

It enables people worldwide to send and receive money fast and reliably. More than 245,000 Western Union Agents are located in over 200 countries and territories around. Only takes several minutes for the transfer, but you should pay different handing charge based on different amount.

As for the detailed bank account information, please refer to Payment Policy at Zacoo.

ZACOO Guide: WORLDWIDE FREE SHIPPING ON ANY ORDER

Posted by admin on Jul 13, 2011 in Zacoo Guide | 0 comments

Hot weather, hot sun and so is the hot jewelry beads and jewelry supplies online-shopping!

Zacoo knows that every customer concerns the first three essential things before ordering products online : the unlimited selection of the products, the unbeatable price priority and the fast delivery shipping. Last but not the least, we know how important a fast and cheap shipping delivery for our customers’ shopping experience.  Follow me and know more about Shipping Policy of Zacoo.

Zacoo.com’s distribution team works closely with international carriers such as EMS, Yanwen Express, DHL etc. We offer ail mail post shipping method and expedited shipping methods.

Ail Mail Post Free Shipping

• We offer air mail post shipping method for WORLDWIDE FREE on any order. Delivery times are between 7 – 15 days to all major destinations.

• For orders weight below 3.0kg(s), we offer air mail small parcel for free. We will select EMS air mail small parcel, Hong Kong air mail small parcel or Singapore air mail small parcel for the best and fastest solution.

If you want to receive the item earlier, you may also choose expedited shipping method, and you need to pay for the shipping fee.

• We AUTOMATICALLY UPGRADE larger orders (orders weight above 3.0kg)to expedited shipping for faster delivery for FREE.

Shipping costs are calculated for each order based on the number and weight of items in your order, as well as the shipping method chosen.

Expedited shipping method

• Expedited shipping method is the fastest available. Delivery times are between 5 – 10 days to all major destinations. The expedited shipping methods include EMS, YW Express and DHL.

• Customers are welcome to choose expedited shipping methods. We will select EMS, DHL, or Yanwen Express for the best and fastest solution. Also, you can contact us to choose the international carriers you prefer. Shipping costs vary with products’ weight, but all orders that use expedited shipping will receive great discount on shipping costs.

Estimated Delivery Time

All orders must be processed before they are shipped. The total time to receive your zacoo.com order is split into two parts: Processing Time and Delivering Time.

Please refer to following chart for estimated delivery times and specific shipping cost:

• Business days refer to weekdays – Monday through Friday.
• This estimate may vary during holiday season.
• Please note that we reserve the right to select the best expedited shipping methods(EMS/YW Express/DHL) for your order.

Order today and rest easy!

Zacoo Guide: How can I Make an Order from Zacoo?

Posted by admin on Jun 28, 2011 in Zacoo Guide | 0 comments

Recently, we received our customers doubt a lot about information on ordering. Well, today I’ve prepared a detailed instruction  to resolve all your puzzles.

We offer several options to facilitate your online shopping. Order online can provide you with the fastest possible service, however, please feel free to place your order through mail, telephone and fax etc..

• Online order
You need to register with Zacoo.com before placing order. Add whatever products you are interested in into your shopping cart, then checkout.

• Mail Orders
Please feel free to mail your order. Mail orders may be sent to:
sales@zacoo.com Service@zacoo.com

• Telephone Orders
Please feel free to call in your order to one of our friendly Customer Service representatives at 8610-65566577
Service hours: 8:30 -18:00 (GMT +08:00) Beijing, China Monday to Friday

• Fax Orders
Please feel free to fax your order to 8610-65566577
Service hours: 8:30 -18:00 (GMT +08:00) Beijing, China Monday to Friday

Our suggestion: You can make your order via either above method. However, we think it’s better to place your order online through Zacoo.com as it is easier to process and expedite your order. Moreover, you can check the details and the status of your order in your account on our website if you place order through Zacoo.com with shopping cart.

How to Order

Make an order at Zacoo.com is very easy and quick. You can just make an order by the following 5 steps. If you meet some problems during the procedure of making an order, just feel free to contact us.

1.Sign up or login with Zacoo for free

If you are new to Zacoo.com, click the  button to proceed to the account information page. Current customers may login using a previously registered email address and password. If you need assistance, please feel free to contact us!

2. Enter Product Information

Browse the product categories and choose the attributes you prefer or use the Search box  to quickly find an item by its description. When you have found the item you are looking for, then enter the desired quantities in the quantities box and click the “Add to Cart” button  to place the items in your cart. And also you can write your own review and requests in that page. Then when you place an order, we will know what do you want and will try to fit the requests.

If you want to change the quantity even that item is successfully added to your cart from a shipping page, you can enter the ”Shopping Cart” on the upper right side of the each page and enter the new quantity you would like to order and click on the “Update Shopping Cart” button.

3. Review Shopping Cart

To save your time, you should login before you add the item to the Shopping Cart, because we will keep all of your shopping cart data, which is carefully selected, FOREVER!

To arrive at the shopping cart from any other page, click on the “Shopping Cart” Button located in the upper right side of search box of each page. Once at the shopping cart, you can review all the items that you have placed in your shopping cart and information about each item. You can also make some changes to your shopping cart here.

To change the quantity of any item, enter the new quantity and click “Update Shopping Cart” at the top bottom of the cart listing. If you want to delete any item, select the item and click “Remove” on the top of the cart listing. When your cart update is complete, you may select “Continue Shopping” to return to the last shopping page you viewed, or “Proceed to Checkout” button to proceed through the checkout process.

This is also the screen where you will enter any discount codes and save money.

4. Check Out

1）Billing Information

If you need to enter your new billing address or update it, you may do so at this screen. If you will be shipping to an address that is different from your billing address, just click “Ship to different address” and click ”Continue” button , then you will add your new shipping address in “Shipping Information ” address box. Next time you will not need to take time to write to change it.

2）Shipping Information

You may edit your new shipping address in this screen or just select “Use Billing Address” that you’ve kept before.

3) Shipping Method

All available shipping options to your address will be listed. Once you have made your selection, click ”Continue” at the bottom of this page.

4）Payment Information

You will see all the payment methods we support. You can choose what you prefer to pay for the order. Once you have made your selection, click ”Continue” at the bottom of this page.

5．Order Review

Confirm your basic order information, including your products total, shipping and handling cost, shipping method and payment details. Once all information is correct, please click “Place Order”.

After finishing your order, the system will give you your order number and kindly send you a confirmation e-mail with a summary of the order.

Track Order

Once you place an order, our system will automatically send you an unique order number and an  order details through email. Then you can log in your account on our website and track the status and progress of your order.

Making an order at zacoo is easy and quick, while you’d better take a few minutes to familiarize yourself with order procedures in this page.This will ensure smooth processing of your orders and no surprises at the end. If you have any questions or concers about your order, please contact us via email at sales@zacoo.com.

Is It Safe To Shop On-Line At Zacoo.Com?

Posted by admin on Jun 14, 2011 in Zacoo Guide | 0 comments

Zacoo is committed to preserving the privacy of all visitors to our website. In order to provide you with the best products, efficient customer service, and timely updates, we record a variety of information from your visit to our site.  Please read the following privacy policy to understand how we use and protect the information that you provide to us.

How does Zacoo protect customer information?

Zacoo.com has installed a 256-bit encryption SSL Certificates to ensure the highest level of security when you place orders with us. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What information does Zacoo collect?

In order to provide you with the best products, efficient customer service, and timely updates, we collect a variety of information from you in several different ways.

• When you register on http://www.zacoo.com you may be asked to provide a valid e-mail address for your benefit of alerting our website’s new arrivals, latest promotions and other preferential policies.

• When you make an order on http://www.zacoo.com we need to know your name, e-mail address, phone number, billing or shipping address etc. for the purpose of processing and fulfilling your order.

How does Zacoo use your information?

• Internal Use: We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our Site’s content and layout, to improve our outreach and for our own marketing efforts (including marketing our services and products to you), and to determine general marketplace information about visitors to this Site.

• Communications with You: We will use your personal information to communicate with you about our site and your orders and deliveries. Also, we may send you a confirmation email when you register with us. We may send you a service-related announcement on the rare occasions when it is necessary (for example, if we must temporarily suspend our service for maintenance.) Also, you may submit your email address for reasons such as to request us to notify you when we receive new products and special offers. We always permit you to unsubscribe or opt out of future emails.

How Zacoo uses cookies and other technology to collect information?

Like many sites, we employ cookies and web beacons (also known as clear GIF technology or “action tags”) to speed your navigation of the Site, recognize you and your access privileges, and track your Site usage.

• Cookies are small pieces of information that are stored as text files by your Internet browser on your computer’s hard drive. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from web sites or to remove cookies from your hard drive, but if you do, you will not be able to access or use portions of this Site. We have to use cookies to enable you to select products, place them in an online shopping cart, and to purchase those products. If you do this, we keep a record of your browsing activity and purchase. NOTE THAT THIS SITE’S COOKIES DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S CONFIDENTIAL INFORMATION.

•  Web beacons assist in delivering cookies and help us determine whether a web page on this Site has been viewed and, if so, how many times. For example, any electronic image on this Site, such as an ad banner, can function as a web beacon.

• We may use third-party advertising companies to help us tailor site content to users or to serve ads on our behalf. These companies may employ cookies and web beacons to measure advertising effectiveness (such as which web pages are visited or what products are purchased and in what amount). Any information that these third parties collect via cookies and web beacons is not linked to any personal information collected by us.

Will Zacoo disclose the information to outside parties?

We won’t sell, trade, or rent your personal information to others. This information is for our private records only.

By using our Web site, you consent to the collection and use of this information under the terms of this policy.

UPDATES TO THIS POLICY

If we change or update this Privacy Policy, we will post changes and updates on this Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated.

100% Customers Satisfaction Guarantee

Posted by admin on Jun 14, 2011 in Zacoo Guide | 2 comments

Unconditional Replacement - If for any reason you have received any product that is incorrect or defective, you must contact us immediately so we can send you a replacement. We gladly pay for the re-shipping cost of replacement merchandise.

100% Exchange – if you prefer to exchange your item for another product, please feel free to contact us to arrange for the exchange.

We stand behind all of the services we offer with the 100% satisfaction guarantee. We are happy to give you a cheerful, no restocking fee, no advance notice, no questions asked, no if’s and but’s, 100% refunds.

Please note: All returns must be accompanied by a copy of the original invoice. All returned merchandise must be sent back in its original container/bag, in a completely unaltered state.
When returning items for exchange in the same category of products, you will receive the same quantity discount as your original order. All other items will be calculated as a new order.