Apologetic Letter to Zacoo’s Customers

Dear Our Dignity Customers:

Recently we received our customers’ compliance and feedback respect to our negative customer service, the longtime delaying of orders and  wrong items sending etc..

Here we sincerely express our apology for any embarrassment we brought to you.  And with this apology letter, we want to clarify all the misunderstandings and any guesses towards our company.

Zacoo is a honesty company and it puts great effort to provide as many as products in good quality and competitive price as well as reliable and warm customer service. If we disappoint you ,that’s because our company is still young and we are not perfect. In the process of grown into a more stronger company, we are still experiencing something new. So we need your support and tolerance badly especially during the tough time.

We really appreciate the chance that we can explain for any embarrassments and we look forward to having a good communication with our customers.

As November and December is the holiday season and also a hot season for online purchasing.Therefore it may need more days for goods to arrive to you.  We can only help you to choose a reliable international postal service company but still there are lots things out of our control. We needs your patience and understanding.

In addition, we recently are relocating our warehouse from south of China to Beijing, in the north and center of China for the sake of having the most efficient international logistical service and an overall control  from the process of products sourcing, checking, dispatching and management.  It’s really a huge and trivial work and every member in our company has been worked till late night those days.On the one hand, they have to spare their time to do affairs of the new warehouse, on the other hand, they still tried their best to do the routine work to solve the customers various requirement as many as possible.

As the new warehouse has come to an end, everything returns to normal. We will take this lesson and promise to solve all the dissatisfaction in short time.

Have business with Zacoo and we will never let you down !

Have a happy and prosperous year 2012.

Best Regards,

Zacoo Team

 

Get Close to Zacoo: Joey

Zacoo, though involved in beads and beads supplies industry in 2005, has a vigorous post-80s team that is creative, young, professional and approachable etc..

Are you likely to find a kind of expanded “about” page that includes information on individual employees? Yeah, they are dying to meet you too!

This page is all about Joey, a photographer in Zacoo. Grab the best seat and get set to know about him.

Here is a little more about him, in his own words:

Introduce yourself (your name and where you grew up

I am Luo Pengfei, just got an English name by my workmate, Joey. I was born in Yuncheng City, Shanxi Province

Tell us about it (the city/town you live in)

Yuncheng is a city with both beautiful nature scenery and long history. It’s said that it is one of the origin of human being. The history book records stories about Lei Zu, goodness of China, Yu and Shun, the emperor in ancient history.

Name 3 things you never leave home without.

Mobile phone, keys , all-purpose card

What do you do at Zacoo.com?

I am the photograph and responsible for taking photos on our products. Normally I take photos in morning and prettify pictures with photo software like PS, AI etc..

What are your favorites products at zacoo.com?

I like resin beads best especially in floral shape.

Antique brass Tibetan charms are also among my like list.

What’s your goal?

My dream is that one day I can be a good and skillful photography. I’d better own a studio for Children photography.

What are your interests outside the Zacoo?

Listen to the music takes most of my spare times, like Lincoln Park, Avril Ramona Lavigne, May.

Pick 3 words to describe your personal style

Active, Optimistic, Enthusiastic.

Joey’s Fun Facts:

* Joey likes to watch beautiful girls as well as handsome boys. Lol*****

* He eats noodles four times a week.

*He is henpecked by his wife; she wears the pants in that family.

*He is smoldering sexuality. He looks smart in his pink e-shirt. He agrees with that saying.

* He is humorous and makes friends around him happy and joyful.

* He graduated form a military school, but he is not a real solider. He majors in Advertisement and Design. Lol…

Enjoy his picture with me–


Get Close to Zacoo:Eric

Zacoo, though involved in beads and beads supplies industry in 2005, has a vigorous post-80s team that is creative, young, professional and approachable etc..

Are you likely to find a kind of expanded “about” page that includes information on individual employees? Yeah, they are dying to meet you too!

This page is all about Eric, a website products editor sitting in front of me. Grab the best seat and get set to know about her.

Here is a little more about him, in his own words:

Introduce yourself (your name and where you grew up)

I am Zhang Qiming, you can call me Eric in English. I was born in Da Qing City, Hei Longjiang Province and I just spent my 20th birthday with my friends.

Tell us about it (the city/town you live in)

Daqing is well famous for its rich resource of oil, while it’s still the city of oil painting. It’s totally two different worlds.

Another feature I want to mention is that our town is located among beautiful lakes and rivers.

Name 3 things you never leave home without.

Mobile phone, wallet and sun glasses.

What do you do at Zacoo.com?

I love work at Zacoo where I can learn lots of knowledge of jewelry industry and improve my ability of communication with others.

Zacoo has more than 100 thousands of products with high quality and competitive price. Yes, they all sourced and purchased by me from different companies. So you know my daily work :>

What are your favorite’s products at zacoo.com?

Acrylic BeadsCrystal BeadsPorcelain Beads,Pandora Style Beads are my favorites.

What’s your goal?

I want to be the best in purchasing goods in our industry.

Based on my daily work, I think to set up an effective electronic information system is important for our logistical department. It can greatly save labor cost and reduce the mistakes in our work. I hope one day, with this information system, we can monitor the shortages and repurchase them timely, or we could make a quotation to our customers when they make an inquire to us… Wow, the benefit is countless..

What are your interests outside the Zacoo?

I am busy on work but I will spare my time on reading novel, listening to the music and watching movies with friends.

I love Michael Jackson’s dance, Sylvester Gardenzo Stallone’s The Expendable, they make me crazy.

During my spare time, I also take some sports like play badminton and basketball. Like lots of people, my idol is Air Jordan.

Pick 3 words to describe your personal style

Energetic, honesty, trustful, kind hearted.

Eric’s Fun Facts:

*Eric loves to wear sunglasses on sunny days, rainy days, cloudy days…It makes his cool, maybe. There are two pictures below for comparison and you can judge it yourself.

*Eric is generous to his workmates and friends around him.

* Though he is charge of product sourcing, he loves hand making and will make little gifts to his friends and workmates, especially for girls. Lol…

(I am lucky that I saw he made a bracelet for a girl :>)

*Eric is losing on weight to make him more handsome and manhood.

Let’s see pictures of him…




Get Close to Zacoo:Dashan

Zacoo, though involved in beads and beads supplies industry in 2005, has a vigorous post-80s team that is creative, young, professional and approachable etc..
Are you likely to find a kind of expanded “about” page that includes information on individual employees? Yeah, they are dying to meet you too!
This week we tell something about Dashan, an overseas sales in Market Department.

Here is a little more about him, in his own words:
Hello, my name is Dashan Zhou, in Chinese it means mountain. I grew up in a small city of northwest China, then I went to a college in Beijing, after graduated, I found a job and work here.

Tell us about it (the city/town you live in)
My home town is Yan’an, it famous for Chinese revolution, it called red city. There are many historical remains in this city, like the house of many famous people who lived in.

Name 3 things you never leave home without.
Wallet, cellphone, glasses.

What do you do at Zacoo.com?
I am in charge of sales market, the job is about how to sale on global internet platform, like ebay and so on. My daily job is investigating the market of our products, upload the product to platform, and change the sale strategy to achieve the most sale goal.

What are your favorites products at zacoo.com?
Resin flower cabochons are all beautiful and can create many different styles with them. They are my favorite products.

What’s your goal?
To grow up with the company together, the most wanted goal recently is to become the biggest seller of international platform in our business.

What are your interests outside the Zacoo?
Read novel, my favorite novel is John Christopher by Romain Rolland
Play basketball and play SanGuoSha, a kind of board game developed by Yoka Games based on the western popular game of Bang. Integrated the three elements of history, literature and fine art, this card game demonstrates the stories in the Three Kingdoms Period.

Pick 3 words to describe your personal style

Devotion, brave, don’t talk too much.

Dashan’s Fun Facts:

If you want to know him from his team workers, I am sure  all words they can tell will be :

—–He doesn’t talk much.

—–He is a man of few words.

—–He is quiet at work and will not say a words as long as he wants to.

—–He is a man with lots of secrets.

……

yeah, maybe this is Dashan in most people’s eyes.

Well I know more than that…

He is generous, especially in front of the ladies :>

He is particular about his food and never eat the so-called junk food.

He is good at playing SanGuoSha, a very popular card game among the young.

……

I am sure I’ve piqued your interest of  meeting him?  Ok! Show you his photos…

A sunshine boy….
Tranquil and leisurely man…