As both retailer and wholesaler, Zacoo offers a considerate wholesale policy by setting up different customers groups. By login his accounts on zacoo.com, each customer can see exclusive product prices and enjoy different discount according to the grade of membership.
Zacoo has two kinds of membership: General Membership and Wholesale Membership. The privileges for membership are differed based on membership grades. For detailed information, please click and check the information below.
Zacoo’s membership grade is divided into General Membership and Wholesale Membership according to accumulated qualified past purchase volume.
Visitors and registered customers that don’t meet the requirements of Wholesale Membership can become our General Membership.
Wholesale Membership has three grades of VIP, SVIP and Partner respectively.
How to become Wholesale Membership?
Wholesale Membership upgrade is upgraded according to your accumulated order volume in Zacoo website and associated eBay stores.
For Zacoo website:
Customers with accumulated consumption of $1000 on orders of Zacoo website since July 7, 2008 can become Zacoo’s VIP member.
Customers with accumulated consumption of $3000 on orders of Zacoo since July 7, 2008 can become Zacoo’s SVIP member.
Customers with accumulated consumption of $10000 on orders of Zacoo since July 7, 2008 can become Zacoo’s honored Partner.
For associated eBay stores:
Customers with accumulated consumption of $1000 on orders of associated eBay store since Mar. 1, 2012 can become Zacoo’s VIP member.
Customers with accumulated consumption of $3000 on orders of associated eBay store since Mar. 1, 2012 can become Zacoo’s SVIP member.
Customers with accumulated consumption of $10000 on orders of associated eBay store since Mar. 1, 2012 can become Zacoo’s honored Partner.
To display it more easily, please see the chart below.
Please note that, Zacoo’s order volume accumulation is from July 7, 2008.
For orders of eBay stores, order volume accumulation is from Mar. 1, 2012.
In addition, if you are jewelry store owner, distributor or established jewelry manufacturer, you can become our honored Partner directly.
Please download and fill in the table. Then email this table with your detailed information to firstname.lastname@example.org. When receiving your email, our New Accounts representative will look forward to contacting you.
How to upgrade your membership grade?
Our customer service will search out customers that qualified of membership upgrading and fulfill their membership upgrading. We will send them email notification within 2 working days. If you think you meet the upgrading requirements, but you don’t receive the email notification within 2 working days, please feel free to contact us at email@example.com.
What’s the life period for wholesale membership?
We currently don’t adopt Life Period Policy on Zacoo’s Wholesale Membership. We will notify our customers when the life period is assured.
What’re the advantages of Zacoo’s wholesale policy？
1. Real-stock Sale
Zacoo has his own warehouse and ready-stock that guarantee 48 hours order dispatch.
2. Competitive Price
Zacoo adopts a ready-stock sales system, but we have an unbeatable wholesale price advantage that can compete with manufacturer.
3. Fast Delivery
We have good partnership with shipping companies. Orders more than $200 will be dispatched through expedited shipping for free.
4. Reasonable Product Package
We provide our customer reasonable package volume, and you can sell them directly without re-package.
5. No Minimum Order Requirement for wholesale orders
If customer is qualified for wholesale membership, they will enjoy wholesale price on any order regardless of the order volume during the life period of membership grade. Customers can place small order quantity to reduce the pressure from tons of stocks.
6. Excellent Product Quality Control
Each product goes through a strictly quality control procedure. The lead content for all products reaches (mostly lower) than Lead in Jewelry Standard of Jewelry Wearing for America and European Union.
Q: What’s the qualified order volume?
A: It is the gross value calculated by total order volume minus money refund 、shipping fee and promotional coupon you using. Your orders include those placed on Zacoo website as well as associated eBay stores.
Q: If I choose to money refund, how you calculate order volume?
A: If consumer chooses to money refund, we will deduct that value for money refund.
Q: When will be the wholesale policy taken into effect? How will you deal with the existed orders before wholesale policy?
A: Our wholesale policy will be taken into effect on Apr. 9th, 2012. For the past purchase of Zacoo website, we will conclude them into your total order list. Our customer service will write emails to all the upgraded customers. If you meet the upgraded requirements, but you don’t receive the email notification, please feel free to contact us at firstname.lastname@example.org.
Q: When will my order begin to accumulate?
A: If you choose PayPal payment, we will begin to accumulate your order volume when you complete the payment. If you choose the Bank Wire Transfer and Western Union as your payment methods, we will upgrade your membership grade as soon as we receive your money. Generally, it needs 3 or 5 days for money transfer through these two payment methods.
Q: What will I do if I meet the requirements for membership upgrading?
A: Our customer service will search out customers that qualified of membership upgrading and fulfill their membership upgrading. We will send them email notification within 2 working days. If you think you meet the upgrading requirements, but you don’t receive the email notification within 2 working days, please feel free to contact us at email@example.com.
Q: Can the order that just triggered my wholesale membership upgrade enjoy related privileges?
A: The order that helps you become Zacoo’s Wholesale Membership can’t enjoy wholesale membership privileges. We will upgrade your membership as soon as possible. After the membership grading, you can enjoy wholesale membership privileges for the following orders.
Q: How can I see the exclusive price for Wholesale Membership?
A: We display different price information according to customer’s wholesale membership grade which is fixed in our system. If you don’t login your account, our system will judge your membership as “General Membership” that you can only see the general price without any discount. If you are in Wholesale Membership, you need to login your account, and then you will see exclusive price on product detailed information page.
To show the difference clearly, please see the comparison of General members and VIP members.
Differences shown in product list page:
For General members
For VIP members
Differences shown in product detailed information page:
For General members:
For VIP members:
Q: I am SVIP member or Partner member; can I have your product pictures without your company logo or watermarks and products descriptions?
A: Yes. For SVIP member and Partner member, you can get pictures (without watermark) and product descriptions for products you have already purchased from Zacoo websites or associated eBay stores.
Q: I am SVIP member or Partner member, can I ask for products re-packaging service if the product quantity excess to a certain degree? May I ask for products samples or design service or other service etc.?
A: Yes, you can. Just contact with our customer service specialists and tell them your customized requirements.
Q: Is there life period for Wholesale Membership?
A: We currently don’t adopt Life Period Policy on Zacoo’s Wholesale Membership. We will notify our customers when the life period is assured.
Q: Can Wholesale Membership enjoy free shipping and free expedited shipping upgrading policy?
A: Yes, you can enjoy Zacoo’s free shipping and free expedited shipping upgrading policy.
Q: Do you have minimum order requirement to Wholesale Membership? For small orders, can it enjoy wholesale price?
A: Yes. As long as you upgrade into our Wholesale Membership, no matter how much your order, you will enjoy wholesale price. We make it especially for small stock supplement and provide convenience for you.
Q: I am eBay customer, how can I achieve customer upgrading?
A: If you are eBay customer, we will begin to calculate your accumulated past purchases since Mar. 1st 2012. Please make sure that you reserve your order information from associated eBay stores. You can send order information for us to verify your membership grade.
Q: I placed orders on different eBay stores of InfiWit, can those orders be accumulated under my account?
A: Orders placed by the same account will be accumulated, no matter you place orders on Zacoo website or associated eBay stores.
Q: Can orders under Zacoo account and eBay account be accumulated?
A: Sorry, as you place orders through different accounts, our system can’t accumulate order volume for you automatically. However, if your order meets the requirements of membership upgrading, you can submit your account and order information of Zacoo website and eBay stores, we will upgrade your membership after verification.
Q: My accumulated order volume under Zacoo website and associated eBay stores had reached the requirements for membership upgrading. What will I do to fulfill Zacoo’s wholesale membership upgrading?
A: Our customer specialist will check eBay customers order information every day. And if we find that you have met the requirements of membership upgrading, we will complete your membership upgrading by helping you sign in a Zacoo account using your eBay email address. You will receive email notification and know your origin password of Zacoo new account.By login your Zacoo account and fulfilling your registration, you can be Zacoo’s wholesale membership.
How to login with Zacoo website
How can I change my password?
Thanks for your interest in Zacoo’s wholesale policy. This policy is launched by InfiWit Information Technology Co., Ltd.
If you use the Sites, you accept the terms, restrictions and requirements of our wholesale policy. Please note that your use of the Site and your qualification of being the Site’s membership are enslaved to the updating of all the terms, restrictions and requirements of the Sites. The site reserves the right to modify the Sites’ content, terms, restrictions and requirements without prior notice.