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Our Guarantee 

100% Customers Satisfaction Guarantee

our guarantee

We take great pride in the quality and reliability of our products. That’s why we offer a 30-day 100% customers satisfaction guarantee on all items you purchase at Zacoo. If you are unhappy with your purchase for any reason, return it for a refund, an exchange, or credit of the full product cost within 30 days of the date of purchase. We promise to do everything we can to make things right.

Full Refund - Return any item for a full refund – a money-back guarantee.

Unconditional Replacement - If for any reason you have received any product that is incorrect or defective, you must contact us immediately so we can send you a replacement. We gladly pay for the re-shipping cost of replacement merchandise.

100% Exchange - if you prefer to exchange your item for another product, please feel free to contact us to arrange for the exchange.

We stand behind all of the services we offer with the 100% satisfaction guarantee. We are happy to give you a cheerful, no restocking fee, no advance notice, no questions asked, no if’s and but’s, 100% refunds.

Please note: All returns must be accompanied by a copy of the original invoice. All returned merchandise must be sent back in its original container/bag, in a completely unaltered state.

When returning items for exchange in the same category of products, you will receive the same quantity discount as your original order. All other items will be calculated as a new order.